About Us
IT911 Wired Internet Services is a revolutionary micro ISP that provides community-based internet bandwidth management services to clients in the Philippines. The company was founded in June 2020 by a team of highly skilled IT professionals who saw a need for a more personalized and community-focused approach to internet services. Drawing on their extensive experience in the industry, the founding team developed a unique service offering that is tailored to the needs of individual clients. By partnering with PLDT iGATE and Small Medium Enterprise (SME) accounts, IT911 Wired Internet Services is able to provide and manage internet bandwidth within the community using Fiber to the Home (FTTH) technology. ...From the outset, the company was committed to providing exceptional customer service and technical support. The founding team included three IT staff trained under I.T.LLectual Manila, who were able to support the technical network cabling, as well as one staff member who is a Mikrotik Certified Network Associate (MTCNA) trained under Mikrotik Philippines. With its unique service offering and customer-centric approach, IT911 Wired Internet Services quickly gained a reputation as a trusted and reliable provider of internet services in the Philippines. The company is located in B1 L7, Megaville 01, Nagpayong II, Pinagbuhatan, Pasig City, and is registered with the Department of Trade and Industry (DTI), the BIR, and the National Telecommunications Commission (NTC) for Value Added Services.
Mission
To provide a high-quality and dependable internet connection, as well as immediate customer and technical support that exceeds customer satisfaction.
Vision
To become a high-quality and dependable micro internet service provider in Pasig and other cities throughout the Philippines.
Services
Provide fast, reliable & stable internet with efficient & effective repair teams and have a courteous and accommodating customer relation team. Good after sales and customer relations services where you can talk to us thru group chats or Call & Text messages regarding to your Concerns
Fiber Optic Network Installation
We offer fiber optic broadband connection to the community to provide high-speed internet services to residentials and commercials.
Internet Packages
We offer a variety of affordable internet plans to meet the needs of different customers, from basic plans for individual users to more advanced plans for businesses and organizations.
Technical Support
Our team of experienced professionals provides technical support to ensure that our networks are always running smoothly.
Customer Service
We are committed to providing excellent customer service, and our support team is available to answer questions and troubleshoot any issues.
PLANS
Choose the plan that best suits your requirements, and experience the power of high-speed internet with IT911 Wired Internet Services. Here are our competitively priced internet plans at IT911 Wired Internet Services
PLAN 15Mbps
P1000per month
- Up to 15Mbps
- No Data Capping
- Fast Internet Speed
- Unlimited Internet
- No Contract/Lockin
- No Hidden Charges
PLAN 20Mbps
P1500per month
- Up to 20Mbps
- No Data Capping
- Fast Internet Speed
- Unlimited Internet
- No Contract/Lockin
- No Hidden Charges
PLAN 25Mbps
P2000per month
- Up to 25Mbps
- No Data Capping
- Fast Internet Speed
- Unlimited Internet
- No Contract/Lockin
- No Hidden Charges
PLAN 30Mbps
P2500per month
- Up to 30Mbps
- No Data Capping
- Fast Internet Speed
- Unlimited Internet
- No Contract/Lockin
- No Hidden Charges
PLAN 50Mbps
P3000per month
- Up to 50Mbps
- No Data Capping
- Fast Internet Speed
- Unlimited Internet
- No Contract/Lockin
- No Hidden Charges
Frequently Asked Questions
Here are the most common questions we have gathered for the recent transactions.
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Slow, Intermittent and No Internet Connection
Here are some list of possible reason of No Internet Connection
1. Modem Problems (Reset needed, hardware damage, power supply issues)
2. Loose or Damaged Connectors (Loose cables, broken fiber inside)
3. Fiber Cut from Network Access Point (NAP) to Client (Pinched, severed, chewed by rodents, snagged, damaged by other cable installations)
4. Fiber Cut on Main Line (Pinched, severed, chewed by rodents, snagged, damaged by other cable installations)
5. ISP Network Outage or Maintenance
6. Incorrect Network Configuration or Settings
7. Faulty Router or Modem Hardware
8. Expired or Suspended Internet Service
9. Electrical or Power Issues Affecting Equipment
10. Software or Firmware Issues on DevicesHere are some list of possible cause of slow internet connection
1. Weak Wi-Fi Signal
– Too far from the router or blocked by walls/objects.
2. Too Many Connected Devices
– Bandwidth is shared, causing congestion and slower speeds.
3. Background Downloads or Updates
– Automatic software updates, cloud sync, or large downloads consuming bandwidth.
4. Outdated Modem/Router
– Older hardware may not support higher speeds or modern standards.
5. Interference from Other Devices
– Devices like microwaves, cordless phones, or other Wi-Fi networks can interfere.
6. Low Bandwidth Plan
– Your current internet plan may not be sufficient for your usage needs.
7. Malware or Viruses
– Infected devices may use bandwidth without your knowledge.
8. Faulty or Damaged Cables
– Damaged LAN cables, connectors, or fiber lines can reduce speed.
9. Server-Side Issues
– The website or service you are accessing may be experiencing high load or technical issues.
Here's how you do a basic troubleshooting guide to check the internet connection.
These are the light indicators on the modem. If there is a RED (🔴) light or no light at all, don’t hesitate to report it immediately to our page so we can check it right away. Here is our page:
🟢 𝘾𝙊𝙉𝙉𝙀𝘾𝙏𝙀𝘿 - light-green light
🔴 𝙇.𝙊.𝙎. (𝐋𝐨𝐬𝐬 𝐎𝐟 𝐒𝐢𝐠𝐧𝐚𝐥) - red light
✅Basic Troubleshoot Guidelines
Simple but effective!.
When you restart your modem, it can fix some Internet connection problems, and resolve common wireless issues.
It might resolve small technical issues and refresh up memory of your modem. A first thing to do before requesting an onsite technician.
Step 1: Unplug the power adapter
Step 2: After 60 seconds, plug back in the power
Step 3: Wait until the modem stabilizes its system
Step 4: TEST your connection using your device. Go to Google Chrome https://www.speedtest.net/run(𝐶ℎ𝑎𝑛𝑔𝑒 𝑆𝑒𝑟𝑣𝑒𝑟 𝑡𝑜 𝑃𝐿𝐷𝑇 𝑃𝑎𝑠𝑖𝑔)
* If the results are still the same, we are happy to address your technical concerns from Monday to Friday 8am to 5pm, and Saturday 8am to 3pm.
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Bills and Payment (Where can we pay?)
1. How do I pay may monthly bill?
️☑ You can choose a payment method for your monthly internet bills below:
1. DROP BY to our office IT911 Wired Internet Services at
📍 007 B1 L7 Megaville Sandoval Ave., Nagpayong, Pinagbuhatan, Pasig City.
2. Cash Deposit (Over the Counter) Banking Only
3. ONLINE PAYMENT
For online payments through bank transfer, please see the bank account details provided below: 👇
❇️BPI Account
Account Name: MARA EDEZA TOLARDE
Account No: 980-9265-029
❇️Union Bank
Account Name: IT911 WIRED INTERNET SERVICES
Account No: 002160727915
❇️Gcash
MA•A• ED••A T.
0995-750-6770
Ensure your payment proof includes 𝗡𝗮𝗺𝗲, 𝗗𝗮𝘁𝗲, 𝗔𝗺𝗼𝘂𝗻𝘁, and 𝗥𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝗡𝘂𝗺𝗯𝗲𝗿. 🧾 Send it via Facebook or email for verification. 😊2. Where to view my invoice and payment receipts after confirmation
☑ For your billing:
☑ IT911 will send your monthly invoice to your email 5 days before your due date.
☑ You may also view your bill by logging into IT911 Clientzone using this link
➡️ Clientzone Pasig ➡️ Clientzone Highway 2000
☑ Username: 'your email address'
☑ Password : TEMPORARY1234
3. How to Re-connect my account?
☑ If your account was suspended due to unsettled bills, You may message our Official facebook page for assistance.
➡️ www.fb.com/it911wis ⬅️
☑ You will be requested to fill-up the form for your concern. - How to Apply Internet Plans?
Contact Us
Location:
007 B1 L7 Megaville 1, Nagpayong 2, Pasig City, Philippines.